24/7/365 Customer Support at Your Service.
You’re always in expert hands with our Customer Success and in-house technical support team, the UCrew. Our team is available 24/7/365 to deliver our customers and their residents world-class technical support.
Technically advanced and impressively fast
UCrew, our 24/7/365 technical support team, is equipped with expertise and tools to proactively resolve issues without impacting the resident’s experience. UCrew is available by phone, email, and chat to assist communities and their residents at any time; we think they’re the best senior living technology support team in the industry!
Net Promoter Score (NPS)
%
First-contact resolution rate
Helpful articles at your fingertips
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Customer Retention
See what our customers have to say about Touchtown Support
I really want to celebrate and thank your team for everything you have put together to support your communities. Your guidance through instituting new (to us) methods of program delivery has truly been amazing.
Morgan
The Touchtown team was responsive to our concerns…[and] there for us at every challenge. We feel confident that we made the right choice in selecting Touchtown as our provider.
Linda
Beth is always quick to reply and delegate our question if it is not something she knows the answer to. Mark is superb at explaining technical answers succinctly and answering follow up questions as needed. We appreciate the amazing customer service and teamwork we receive with Touchtown!
Maria
Decades of Experience
We exist to be excellent stewards of resident engagement technology. We can only do that if we first focus on being the best partners for your community.
We work hard behind the scenes so your systems stay up and running at all times with as few problems as possible.
We love to keep in touch — you can phone, email, chat, or send a carrier pigeon to us. We respond quickly with solutions in hand.
We listen to any and all feedback from your staff or residents to improve the product we deliver to you each day.
We build relationships based on mutual trust and understanding.
We empower staff members at each community to succeed at all costs.
We embrace empathy. We listen, we care, we win and lose with you.
TownSquare
Support for employees new and old is easily accessible through TownSqaure including how-tos, videos, blogs and more.
The dashboard gives you usage data, access to forums so you can swap ideas with our communities, and customization features to name a few. It’s constantly being updated to address any and all possible questions so that your staff can be inspired, not hindered, by Touchtown’s products.