Touchtown and Holleran partner to increase survey effectiveness and showcase technology ROI

Dec 14, 2022

Pittsburgh, PA – October 12, 2022: Touchtown, leaders in senior living technology, has partnered with Holleran Consulting for resident satisfaction and engagement survey distribution.  Through the Touchtown Community Apps, residents can access their resident satisfaction and engagement survey with the touch of a button.

Holleran data collected from 2019-2021 proved that communities that used Touchtown for engagement technology had significantly higher average scores across all engagement factors.  Additionally, data showed residents were more likely to recommend their community to friends, relatives, and neighbors.

“It made so much sense to partner with Touchtown to distribute our surveys to make it easy and convenient for residents to complete,” said Holleran President Christine Fares Walley. “Obtaining a high response rate is one of the keys to conducting a successful survey. The Touchtown app has the anonymous survey link loaded and active for residents whenever they are ready to take it.” Walley continued. 

“We are thrilled to partner with Holleran, who has been a leader in senior living for 30 years.” said Mike Rethage, EVP Uniguest Senior Living “We continue to strive to be where the residents are and collect their feedback along the way, and Holleran does as well.   This partnership furthers that mission, while also proving our technology is making a significant difference in seniors’ lives and community operations.”

For more information about the partnership, click here to watch the video overview, or visit Touchtown at the LeadingAge EXPO between 16th-19th October at the Colorado Convention Center in Denver, Colorado. Alternatively, click here to request a demo. 

To learn more about Holleran surveys contact: Christine M. Fares Walley, President of Holleran Consulting (cwalley@holleranconsult.com) 

 

ABOUT TOUCHTOWN: Touchtown is a brand of the Uniguest Senior Living division. The Touchtown suite of simple-to-use technology tools improves communication and increases engagement in senior living communities. Custom solutions are designed to effectively address the needs, acuities and preferences of residents, staff, families and prospects. Touchtown’s single-entry, cloud-based content management system makes exceptional communication possible for every community. Learn more at www.touchtown.com.

Media Contact: Stephanie Scott, Head of Marketing
stephanie.scott@uniguest.com

 

About Holleran: For 30 years, Holleran has specialized in researching and consulting with senior living providers, retirement communities, and healthcare systems to develop business strategies that match their mission, vision and values. Utilizing both public and proprietary data, alongside our extensive survey benchmarks, leaders gain a clear vision of the strengths and opportunities within their business. Holleran is a full-service community engagement research and consulting firm with offices in Pennsylvania and Colorado. Learn more at http://www.holleranconsult.com.